In today’s constantly-changing technology industry, trends like cloud computing, agility, BYOD (bring your own device) and IT support services evolved as productive IT solutions. According to a research from Robert Half Technology and HDI, the IT help desk is progressing quickly and the report also share three workforce trends that are distracting the IT help desk.
1. It’s the Mobility
Mobility is having an equally profound impact on the way we work. It is expected that the global mobile workforce will hit 650 million by 2015. [Source: Forester Research] Employees are using their own mobile devices at work to access features they need and the user experience they value. And that means organizations have to balance productivity gains with security and device control. With technology that’s always at hand, customers expect fast responses and personal attention. Mobile means absolutely no more waiting in line……and being connected changes the way that enterprises communicate and interact with their customers. Across all industries, the opportunities mobility is creating are nothing short of game changing.
Read More: Top 3 IT Support Services Trends
As one of India’s top IT services firms, CMS IT services has support infrastructure spread across 30 branches and 220 direct support locations in India. CMS provides complete solutions to large corporations across all sectors, including banking, insurance, retail, telecom and manufacturing.
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